Terms of Service
Effective date: July 10, 2025
These terms govern your use of SIPC services. Please read them carefully before booking. This document also includes our Cancellation Policy, Refund Policy, and Service Guarantee.
By booking any SIPC service or using our website, you agree to these Terms of Service. This document includes our Cancellation Policy, Refund Policy, and Service Guarantee.
General Terms of Use
Acceptance of Terms
By accessing our website (sipc.in) or booking any service offered by SIPC ("we", "us", or "our"), you agree to be bound by these Terms of Service. If you do not agree to any part of these terms, please do not use our services.
Eligibility
You must be at least 18 years of age and legally capable of entering into a binding contract to book or use SIPC services. Services booked on behalf of a business entity imply that you have authority to bind that entity.
Amendments
We reserve the right to update these terms at any time. Continued use of our services after changes are posted constitutes acceptance of the revised terms. We will notify you of material changes via email or website notice.
Services & Scope of Work
Service Description
SIPC provides professional pest control and management services including but not limited to: general pest management, termite control, rodent control, bird management, fumigation, and pre-construction anti-termite treatments.
Service Confirmation
A booking is considered confirmed only after you receive an official confirmation message (SMS/email) from SIPC. Verbal agreements or self-initiated bookings without confirmation are not binding on SIPC.
Access Requirements
You are responsible for ensuring safe and unobstructed access to the treatment area on the scheduled date. Failure to provide access may be treated as a cancellation by the client and the applicable cancellation policy will apply.
Guarantee Conditions
Service guarantees (where offered) are contingent upon following post-treatment care instructions provided by our technician. Guarantees are void if the premises undergo structural changes, flooding, or reinfestation caused by external factors beyond our control.
Cancellation Policy
Client-Initiated Cancellation
You may cancel a confirmed booking at no charge if you notify us at least 24 hours before the scheduled service time. Cancellations made less than 24 hours before the appointment will incur a cancellation fee of ₹299 or 10% of the service value (whichever is higher).
Same-Day Cancellation
Cancellations made on the day of service (after the technician has been dispatched) will be charged 50% of the service fee as a late-cancellation fee to cover logistics and technician time.
No-Show Policy
If our technician arrives at the scheduled time and location and is unable to gain access or contact you, the appointment will be treated as a no-show. A no-show fee equivalent to 50% of the service value will be charged, and rebooking will require full payment upfront.
SIPC-Initiated Cancellation
In rare circumstances (e.g., extreme weather, technician unavailability, safety concerns), SIPC may cancel or reschedule an appointment. In such cases, you will be notified as early as possible and offered a full refund or priority reschedule at no additional cost.
How to Cancel
To cancel, contact us at least 24 hours in advance via call at 1800 212 2125 or email at cancellations@sipc.in. Please have your booking confirmation number ready.
Refund Policy
Eligibility for Refund
Refunds are issued in the following situations: (a) SIPC cancels a confirmed appointment; (b) the service is not delivered as described in the booking confirmation; (c) a valid quality complaint is raised within the guarantee period and SIPC is unable to remedy the issue after a re-service attempt.
Non-Refundable Situations
Refunds will NOT be issued for: services fully rendered, client-initiated cancellations within 24 hours of service, late-cancellation fees, no-show fees, or dissatisfaction due to reasons outside SIPC's control (e.g., reinfestations from neighboring properties, failure to follow post-treatment instructions).
Partial Refunds
For bundled or annual service contracts, refunds for unused services will be calculated on a pro-rata basis, minus a 15% administrative fee.
Refund Processing Time
Approved refunds will be processed within 7–10 business days to the original payment method. UPI and debit/credit card refunds may take an additional 3–5 business days depending on your bank.
How to Request a Refund
Email refunds@sipc.in with your booking number, service date, and reason for the refund request. Our team will acknowledge within 48 hours and communicate the resolution within 7 business days.
Payment Terms
Accepted Payment Methods
We accept UPI, debit/credit cards (Visa, Mastercard, RuPay), net banking, and cash payments on-site. Payments via NEFT/RTGS are accepted for corporate contracts.
Payment Timing
For one-time services, full payment is due upon service completion unless otherwise agreed in writing. For AMC (Annual Maintenance Contracts), payment schedules will be outlined in the contract agreement.
Advance Deposits
Certain services (fumigation, large commercial treatments) may require a 25–50% advance deposit at the time of booking. This deposit is non-refundable if the booking is cancelled within 24 hours of the scheduled service.
Late Payments
For corporate accounts, invoices unpaid beyond 30 days from the invoice date will attract a late payment interest of 1.5% per month on the outstanding balance.
Service Guarantee
Free Re-Service
If pests reappear within the guarantee period specified in your service report (typically 30–90 days depending on the service type), SIPC will perform a complimentary re-service at no additional charge.
Guarantee Exclusions
The guarantee does not cover: new infestations originating from external sources, areas not treated in the original scope of work, or premises that have been structurally altered, flooded, or where post-treatment care instructions were not followed.
Annual Maintenance Contracts
AMC customers receive priority scheduling, quarterly inspections, and extended guarantee periods. Terms specific to each AMC will be outlined in the contract document signed at the time of enrollment.
Limitation of Liability
Maximum Liability
SIPC's maximum liability for any claim arising out of or related to our services is limited to the amount paid by you for the specific service that gave rise to the claim.
Excluded Damages
In no event shall SIPC be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of revenue, data, or business — even if advised of the possibility of such damages.
Property Damage
While our technicians take every precaution, SIPC shall not be liable for pre-existing structural damage, damage to items not disclosed prior to treatment, or damage caused by pests themselves. Any claims for damage caused by our technicians must be reported within 48 hours of service.
Intellectual Property
Ownership
All content on sipc.in — including text, graphics, logos, images, and software — is the property of SIPC or its content suppliers and is protected by applicable intellectual property laws.
Permitted Use
You may access and use our website content for personal, non-commercial purposes only. Copying, reproducing, distributing, or creating derivative works from our content without express written permission is strictly prohibited.
Governing Law & Dispute Resolution
Jurisdiction
These Terms are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka.
Informal Resolution
Before initiating any formal legal proceedings, you agree to contact us at legal@sipc.in and attempt to resolve the dispute amicably within 30 days.
Consumer Rights
Nothing in these Terms limits your rights as a consumer under applicable Indian consumer protection laws, including the Consumer Protection Act, 2019.
Changes to These Terms
Right to Modify
SIPC reserves the right to modify these Terms at any time. The updated version will be posted on this page with a revised effective date.
Notification
For material changes, we will notify registered customers via email at least 7 days before the changes take effect. Continued use of our services after that date constitutes acceptance.
Contact Us
Legal & Compliance
For questions about these Terms, please contact: legal@sipc.in
Refund & Cancellation Queries
For refund or cancellation queries: refunds@sipc.in or call 1800 212 2125 (toll-free, Mon–Sat 9 AM–6 PM).
Registered Office
SIPC — The Pest Doctor, BSNL Telephone Exchange, 16-B, Bangalore Co-operative Industrial Estate, off Tin Factory, Dooravani Nagar, Bengaluru, Karnataka 560016, India.
Questions About Our Policies?
Our support team is here to help. Reach out and we will respond within one business day.